SHIPPING AND RETURNS
We ship Monday to Friday, same day dispatch if ordered and payment is received before 12.30pm Central European time.
All orders are shipped from Netherlands.
We ship worldwide with the exception of the UK, Australia, USA, Israel, Austria and India - under no circumstances will we ship to these countries so please do not ask.
Where possible, our products are shipped in sealed mylar foil bags to protect the material until use. All products are correctly labeled, but there is no reference to the chemical name or Real Chems on the outer packaging (other than UPS express €35 will be declared as 'analytical sample'). We endeavor to dispatch packages as quickly as possible and customers can expect orders to be dispatched within two business days after receipt of payment.
Due to the nature of our products, we do not accept returns. All orders are final.
All orders above €250 will have their regular mail upgraded via Courier/Registered Mail for FREE.
We are currently offering flat rate of shipping that costs €4.99 AIRMAIL worldwide by POSTNL, this is an UNtracked service, no signature, no reship.
All packages to The Netherlands and Belgium are upgraded to PostNLtracked for free, unless requested otherwise.
Alternatively you can pay for a tracked courier service for €19.99 within the EU or €35 for the rest of the world. All packaged automatically go via UPS, if you want your order sent via DHL then you will have to request it through us at [email protected]
We cannot be held responsible for delays due to customs or postal services, please be patient.
We DO NOT reship any orders seized by customs, it is your responsibility to ensure our products are legal in your country before ordering. However if you order was shipped via a tracked service and it is lost we will reship 3 weeks after a normal waiting period (about 21 working days).