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AIRMAIL: uninsured, therefore no reships are offered with this method.

Once the package has left our doors, we have no control over it. Airmail is just your address and stamps. However, if it’s not with you after the allotted amount of time, then please let us know by contacting us via e-mail or chat.

DPD/DHL: insured, eligible for a lost claim and reship.

If if there is something seemingly unusual about your tracking or it’s not with you within 10 working days then let us know, we will need to open a claim for you, to do this we need to inform DPD of the contents of the package (we need your approval to do this), once we have your approval, we then have 2 weeks to get this moving, if we can’t get it moving in this time then we will reship to an alternative address.

POSTNLTRACKED: uninsured, 50% reship/store credit

This is an uninsured shipping option however, if it is not with you after 35 working days, we will reship 50% to an alternative address (once), or we will give you 50% refund in store credit.

WHOLESALE INFORMATION

Most of our products are available wholesale with considerable discounts. Please email us at [email protected] (fill Contact Form) and our wholesale specialist will provide you with a price for required products and quantities. Wholesale inquiries will be answered within 24 hours. 

Any emails suggesting an intent to use our chemicals for human consumption will be ignored and deleted. Any mention of dosage/feeding to humans or animals or anything consumption-related is not acceptable and we will not reply to your message. You will also be banned from using the website or placing future orders.

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